FREE shipping Australia wide*
We offer FREE shipping for orders over $25.00 ex GST within Australia, * except for orders under our minimum order rate or items that are classed as bulky goods. These bulky goods are items such as ponds, troughs, Decorus pots, water features and rolls of liner, just to mention a few. Freight will need to be quoted for on these bulky items and paid before dispatch.
Orders will be processed within 2 - 5 business days, the estimated arrive can vary state to state, which can be between 7 - 10 business days.
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.
Permission to Return and to Receive Credit
We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt. We will Issue Credit to your account or Credit Card. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.
Damaged or Incorrect Merchandise
We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.